This Terms of Use shall apply to any relationship between the User and LOST AND FOUND JAPAN("the company") regarding the use of our Service.

1, ACCEPTANCE OF TERMS

The user must use our services in accordance with the provisions of Terms of Use.
These terms shall be applicated once the user file a report to the company and pays the reporting fee.

2, AGENT CONTRACT

The contract is concluded between the user and the company when the user submits a lost item report to the Company via the prescribed form.
And when submitting the report, the user shall agree to the following conditions.
  1. Allow the company to charge fees to the user
  2. Allow the company to receive lost properties from facilities where they are stored
  3. Allow the company to perform all procedures for shipping
  4. Allow the company to depose lost properties after the storage period has expired

3, REJECTION OF CONTRACT

If the user falls under any of the following reasons,
the contract in the preceding paragraph can be rejected after notifying the relevant user.
  1. When the reported item is highly illegal
  2. When the reported item is against the public order or morals
  3. When the reported item is animal or plant
  4. When the reported item is fresh food
  5. When the reported item includes that infringe intellectual property rights (e.g., super copies)
  6. When the company determines that there is a risk of money laundering
  7. Other cases where the Company determines that it is impossible to conclude a contract

4, CANCELLATION OF CONTRACT

If the user falls under any of the following reasons,
the contract can be canceled after notifying the relevant user.
  1. When a user violates this agreement
  2. If delivery is not completed due to unknown destination or long absence
  3. If payment is not completed by the due date
  4. When the storage period has been expired
  5. Other cases where it is deemed that the relationship of trust between the Company and the user has been impaired.

5, CHARGING OF HANDLING CHARGE

When the company was able to find the user's lost property, pre-authorization for the handling charge is performed on the user's card and the user agrees to this.

6, REFUNDS

Due to the specifications of our service, atypical rules are set for refunds.
Please refer to each of the following.
[Reporting Fee]
As a general rule, refunds will not be accepted.
[Handling Charge]
Upon discovery of your item the company reserves the right to charge you a Handling Charge.

As a general rule, we are unable to provide refunds of Handling Charge after services have been made.

Once the customer confirms that the item is the correct one, the company will not issue a refund of the handling charge in any case.
However, if any of the following cases applies to you, please submit your request using the message form in the report within 14 days after the charge is confirmed.
  1. If the lost property found was not the correct one
  2. If the customer has already taken the item before the company disclosured the information to the customer
  3. In other cases where the company is found to be at fault.
If more than 14 days have passed since receipt of the item or completion of delivery, the company shall deem that the correct item has been received by the customer and shall not honor any claim for refund the handling charge by the customer.
[Domestic & International Shipping Fees]
Please understand that shipping fees will not be refunded in case of cancellation of shipment for the customer's convenience.

We will refund the difference due to a change in shipping method.
Please submit your request via the message form in the report by the time the packing is completed.

Once the item has been shipped, no refunds will be given except in the following cases.
  1. When wrong parcel(s) has been delivered.
  2. In other cases where the company is found to be at fault.
If more than 14 days have passed since completion of delivery, the company shall deem that the correct item has been received by the customer and shall not honor any claim for refund the shipping fees by the customer.

7, ABOUT STORAGE PERIOD

After the item arrives at our office,
we will store it properly so that it will not be damaged or lost.

8, USE OF ITEMS WITHIN THE STORAGE PERIOD

During the storage period, the Company and its employees will not make any private use of the items.
However, items may be used for the following reasons.
  1. To check for damages
  2. To check if the user is the appropriate owner of the item
  3. When requested by the user
  4. In other cases where the Company deems necessary

9, AFTER THE STORAGE PERIOD

After the storage period has been expired, the item which is claimed by customer will not be stored for any longer and disposed of after proper treatment.

The following lost items will not be disposed but destroyed.
  1. Documents with personal information such as driver license
  2. Credit cards, debit cards and cash cards
  3. Keys
  4. Medicine, supplements, cosmetics, etc

10, ABOUT DAMAGE WARRANTY OF GOODS

The Company will properly store the items during the period from "Arrival at our office" to "Delivery items to the delivery company".
If we do not store items properly and they are damaged, we will pay the user the appropriate item or the appropriate amount of money.

However, damages within the following period or damage reasons are not covered by the warranty.
  1. Any damages to items before they arrive at the office
  2. Any damages after we give items to the delivery company
  3. Any collapses due to damages that occurred before arrival or after delivery

11, ABOUT LOST BAGGAGE

The Company cannot hold any responsibilities for baggage lost after shipment.

International shipments without a tracking number are very likely to be baggage lost.
We recommend a shipping method with a tracking number such as EMS.
Revision History
Revised on Oct./4th/2024
  1. Revised REFUNDS
    • Clarified refund policy
  2. Revised STORAGE PERIOD
    • Removed the maximum storage period