JR East

Train

簡体中文 / 繁体中文 / English

050-2016-1601

1-9-1, Marunouchi, Chiyoda-Ku, Tokyo

How to claim item

There are two ways for claiming lost items.

1, Go to the station where your item is kept and pick up.
2, Cash-on Shipment to your home.(Only Domestic)

How to report item

JR East does not accept reports, so you have to call them to confirm.
They do not contact you after the item has been found.

Storage period

After a certain period of storage, the lost properties will be transferred to the police station with jurisdiction.

Notes

Lost items cannot be transferred from "the station where the item is kept" to "your desired station" in any case.

Shipping procedures cannot be performed over the phone.