本使用条款适用于用户与LOST AND FOUND JAPAN（"本公司"）之间关于使用我们服务的任何关系。

1, 接受条款

用户必须按照使用条款的规定来使用我们的服务。
一旦用户向公司提交报告并支付报告费用，这些条款将被适用。

2, 联系我们

当用户通过规定的表格向本公司提交遗失物品报告时，用户和本公司之间就签订了合同。
而在提交报告时，用户应同意以下条件。
  1. 允许公司向用户收取费用
  2. 允许公司从发现失物的设施中接收失物
  3. 允许公司执行所有的运输程序
  4. 允许公司在保管期满后对遗失物进行处置

3, 拒绝合同

如果用户属于以下任何一种原因。在通知相关用户后，可以拒绝前款的合同。
  1. 被举报的项目是高度违法的时候
  2. 被举报的物品违反公共秩序或道德时
  3. 被举报的物品为动物或植物时
  4. 被举报的物品是新鲜食品时
  5. When the reported item includes that infringe intellectual property rights (e.g., super copies)
  6. 当公司确定有洗钱的风险时
  7. 其他公司确定不可能签订合同的情况下

4, 取消合同

如果用户属于以下任何一种原因。
可以在通知相关用户后取消合同。
  1. 当用户违反本协议时
  2. 如果由于未知的目的地或长期缺席而没有完成交付
  3. 如果在到期日前没有完成支付
  4. 当储存期已过时
  5. 其他被认为本公司与用户之间的信任关系受到损害的情况。

5, 收取搬运费

当公司能够找到用户的失物时，就会在用户的卡上进行处理费用的预授权，用户也同意这样做。

6, 退款

Due to the specifications of our service, atypical rules are set for refunds.
Please refer to each of the following.
[Reporting Fee]
As a general rule, refunds will not be accepted.
[Handling Charge]
Upon discovery of your item the company reserves the right to charge you a Handling Charge.

As a general rule, we are unable to provide refunds of Handling Charge after services have been made.

Once the customer confirms that the item is the correct one, the company will not issue a refund of the handling charge in any case.
However, if any of the following cases applies to you, please submit your request using the message form in the report within 14 days after the charge is confirmed.
  1. If the lost property found was not the correct one
  2. If the customer has already taken the item before the company disclosured the information to the customer
  3. In other cases where the company is found to be at fault.
If more than 14 days have passed since receipt of the item or completion of delivery, the company shall deem that the correct item has been received by the customer and shall not honor any claim for refund the handling charge by the customer.
[Domestic & International Shipping Fees]
Please understand that shipping fees will not be refunded in case of cancellation of shipment for the customer's convenience.

We will refund the difference due to a change in shipping method.
Please submit your request via the message form in the report by the time the packing is completed.

Once the item has been shipped, no refunds will be given except in the following cases.
  1. When wrong parcel(s) has been delivered.
  2. In other cases where the company is found to be at fault.
If more than 14 days have passed since completion of delivery, the company shall deem that the correct item has been received by the customer and shall not honor any claim for refund the shipping fees by the customer.

7, 关于储存期

After the item arrives at our office,
we will store it properly so that it will not be damaged or lost.

8, 储存期内物品的使用

在储存期间，本公司及其雇员不会私自使用这些物品。
然而，物品可用于以下原因。
  1. 检查是否有损坏
  2. 检查用户是否是该物品的适当所有者
  3. 当用户要求时
  4. 在本公司认为必要的其他情况下

9, 储存期过后

储存期满后，客户认领的物品将不再储存，经适当处理后，将被处理掉。

以下丢失的物品将不会被处理而被销毁。
  1. 有个人信息的文件，如驾驶执照
  2. 信用卡、借记卡和现金卡
  3. 钥匙
  4. 药品、保健品、化妆品等

10, 关于货物的损坏保证

本公司将在 "到达本公司 "至 "将物品交付给快递公司"这段时间内妥善保管物品。
如果我们没有妥善保管物品，导致物品损坏，我们将向用户支付相应的物品或相应的金额。

但是，在以下期限内的损坏或损坏原因不在保修范围内。
  1. 物品到达办公室前的任何损坏
  2. 我们将物品交给快递公司后的任何损坏
  3. 任何因抵达前或交付后发生的损坏而导致的倒塌

11, 关于丢失行李

本公司对运输后丢失的行李不承担任何责任。

没有追踪号码的国际货运，很可能是行李丢失。
我们建议使用有跟踪号码的运输方式，如EMS。
Revision History
Revised on Oct./4th/2024
  1. Revised REFUNDS
    • Clarified refund policy
  2. Revised STORAGE PERIOD
    • Removed the maximum storage period